Amazon walkin on 25 Sep - 29 Sep 2017 for Customer Service Associates in Noida
Amazon Jobs 2017: Amazon India has invited
applications forms for Amazon Walkin for Freshers as well as
experienced aspirants through online mode.
Organization Name
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Amazon India
|
Post Name
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Customer Service Associates
|
Selection Process
|
Interview / Written
Test
|
Mode of Apply
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Walkin
|
|
|
Applicants who have filled the eligibility criteria must
read rest information regarding Amazon Jobs which are well mentioned on
this page. Applicants must apply for this recruitment by filling application
form on or before the last date that is well mentioned below by the team
of www.frequentjobs.com
Educational Qualification
Applicants who are willing to apply for Amazon Jobs
Openings they must have possessed a graduate degree / post graduate degree /
diploma in relevant discipline form a recognized university / Institute.
More Job opportunities:
Job Description:
- An Amazon Customer Service Associate is a critical part of
our mission to deliver timely, accurate and professional customer service to
all Amazon customers.
- This vital position requires an action-oriented, flexible problem-solver who
will assist customers in expediting orders and correcting post-sales
problems.
- Associates communicate with customers primarily through mail, chat and phone
and utilize a variety of software tools to navigate customer accounts, research
and review policies and communicate effective solutions in a fun and fast-paced
environment.
Desired Skills:
Communication Skills:
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Excellent documentation skills.
- Good comprehension skills ability to clearly understand and state the issues
customers present.
- Ability to concentrate follow customers issues without distraction to
resolution.
- Good composition skills ability to compose a grammatically
correct, concise, and accurate written response.
- Work successfully in a team environment as well as independently.
Computer Knowledge/Skills:
- Ability to use a desktop computer system.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor
websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
Customer Focus:
- Excellent customer service skills, including maintaining
focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when
necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as
assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays
and events.
- Ability to work overtime as required by business - as much as 60 hours a week,
most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
- Effective problem solving skills including decision making,
time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments
to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi-tasking, high-energy
environment.
- They will be creative and analytical problem solvers with a passion for
excellent customer service.
Documents to Carry:
- Resume, passport size photograph and one Original Govt ID
proof is required for interviews.
UseFull Links
Amazon walkin details
Walk-In Date: 25 Sep - 29 Sep 2017
Walk-In Time: 10:30 AM - 02:00 PM
Venue Details :
Amazon Development Centre India Private Limited,
Building No.1, 2nd Floor, Candor Tech Space,
Plot No.02, Block-B, Sector-62, Noida.
Experience: 0 - 5 Years
