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Saturday, 13 February 2016

Aricent walk-in for Outside Consultant on 13 Feb 2016

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Aricent walk-in for Outside Consultant on 13 Feb 2016

Company Profile

Bringing together the deep communication technology expertise of Aricent with the creative vision and user experience prowess of design firm frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, Network Administratoring, and systems integration. Our breadth of capabilities and depth of expertise allows clients to imagine and develop differentiated user experiences and leading-edge products, while at the same time accelerating time-to-market, optimizing operations, and reducing overall product development expenses.

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Job Description

  • Primarily follow up on the cases on a timely matter.

  • Contact the unresponsive customers when they are pending on the case.

  • Contact the engineers when they are pending on the case or if the customer requires their attention.

  • Close the cases that are ready to close, as well if the customer or engineer requests the closure.

  • Appropriate follow-ups, increasing the customer satisfaction.

  • Reducing the backlog size keeping a healthy backlog.

  • Communicate on a daily basis with TAC engineers via phone, chat messages or using regular emails to negotiate immediate actions on cases to ensure proper priority is given to closure status.

  • Instant response to customers emails or requests.

  • Also, return phone calls as soon as possible.

  • Process all updates, closure requests, emails, etc, those are sent to the SR administrators during the day.

  • Register each reviewed SR in the database. Review cases scheduled for follow up, closure, etc, and schedule next revisions.

  • Deliver a weekly report for all case-activities performed during the period of time.

Skills Required

  • Excellent oral and written communications skills in English.

  • Customer Service oriented with previous background on customer service.

  • Time Management Skills.

  • Schedules flexibility.

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How To Apply In Aricent

Apply Here
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