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Tuesday, 16 February 2016

HCL hiring for Graduate Engineer Trainee apply online

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HCL hiring for Graduate Engineer Trainee apply online

Company Profile:

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Description

1.  Monitoring of tickets and taking the actions necessary to meet service targets.
2. Central Communication point for Major Incidents. Willing to work in 24/7 shift.
3. Respond to user escalations and engage functional escalation and service delivery management as required.
4. Responsible for escalating Incidents and User Service Requests within their organization to drive resolution.
5. Manage major incident bridge as needed.
6. Participate in incident management meetings with customer and internal teams.
7. Identify and drive process improvements.
8. Provide incident report to problem management.
9. Good communication skills (written & verbal).
10. Good understanding of ITIL processes.
11. Good team member.
12. Should be a self-starter (1.) independently resolve tickets within SLA

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How To Apply In HCL

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