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Saturday, 6 February 2016

Honeywell openings as Data Management Associate apply online

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Honeywell openings as Data Management Associate apply online

Job Id: 00303633

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Description

Research and investigate escalated customer claims resulting in a credit, return, and/or dispute for a thorough and timely resolution
• Main responsibility is to respond to the customers' demands via phone calls and e-mail in a polite and efficient manner.
• Excellent communication skills
• Review and resolve complex credit problems through investigation and analysis of credit information. Issues typically originate from customers initiating and crediting themselves due to issues with orders
• Acts as the Companies point person on day-to-day activities to determine appropriate resolution of disputes; if
collections is deemed the appropriate resolution of disputes, the incumbent will forward to all information to A/R for implementation of the collections process of past due accounts
• Process credit memo when applicable
• Process/Issue return authorizations to customers as requested
• Determining the cause of the issue and preparing reports on the status of all disputes
• Perform all necessary data entry for processing the resolution of the dispute
• Suggest and recommend process changes to eliminate future disputes of a similar nature
• The ability to communicate with customers regarding the status of accounts receivable and related credits in a professional, courteous and prompt manner
• Establish and maintain goals of resolution within required business policies

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