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Wednesday, 10 February 2016

HP walk-in for Technical Support Representative on 12 Feb 2016

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HP walk-in for Technical Support Representative on 12 Feb 2016

Company Profile

The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

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Job Description

  • The primary responsibilities of a L2 Technical Support Engineer (which could include multiple specialized roles is mentioned below, but not limited to:

  • Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps.

  • Identifies training needs and occasionally provides training for help desk analysts.

  • Aid knowledge transfer within the group.

  • Remain well versed in help desk policies, procedures, standards and documentation.

  • New account creation / modification / deletion in UAM related roles.

  • Supporting password resets and account unlocks in roles requiring higher permission levels.

  • Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status.

  • Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate.

  • Adhere to Policies & Procedures and work to achieve individual and team goals.

  • Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation.

  • Demonstrate competent technical skill set & hands on technical support experience.
    Is required to be a Super User of Microsoft Office.

  • Ability to multi-task and prioritize while being able to manage commitments / deliverables.

  • Ability to work under tight deadlines and deliver business results.

  • Ability to coach L1 engineers to support their development needs and help them meet their goals.

  • Must possess Excellent Communication skills / high energy and confidence.

Documents to Carry

  • Please carry 2 passport Size photograph along with a ID proof, copy of the email and resume.

  • Please carry a copy of the mail.

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