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Saturday, 13 February 2016

VMware hiring for Technical Support Engineer apply online

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VMware hiring for Technical Support Engineer apply online

Company Profile

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We empower our customers by radically simplifying IT through virtualization software with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community – instigators of innovation and transformers of technology – as we envision and create what’s next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 13,000+ employees and 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community. Ranked on the Forbes 100 Most Innovative Companies in the World list.

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Job Description

As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

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Responsibilities:

• Resolve customer’s issues via the telephone, email or Webex session.
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Focus on an area of technical specialization and attend technical trainings.
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

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Skills

  1. Good written and verbal communication skills.

  2. Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.

  3. Work experience of 3+ Years in Technical domain. Experience in Virtualization & Cloud computing will be preferred.

  4. Networking.

  5. Storage.

  6. Linux.

  7. TCP/IP.

  8. Windows Clustering/DHCP/DNS.

  9. Windows 2003/2008.

  10. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.

  11. Ability to follow standard engineering principles and practices.

  12. Logical approach to problem solving.

  13. Multiplatform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage

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How To Apply In VMware

Apply Here
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