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Professionally qualified Administration Officer who would be responsible for effectively managing the administration and facilities based at ITC Green Centre, Manesar and also provide administration support to operating units in different locations consistent with business needs. Principal Accountabilities :Managing and evaluating fundamental facility deliverables like electro-mechanical maintenance, office space allocation, reprography, housekeeping, courier, procurement and inventorisation, Emergency Response, hospitality, waste disposal, storage, employee transport, cafeteria, annual shut down and other utilities.
Resolving on-going facility issues by acting as the main interface between the users and the service providers, envisaging business needs and inspecting each site for quality assurance periodically and / or annually.Forecasting and preparing annual budgets, operating budgets (latest estimates), monthly expenditure reports, optimising Capex / Opex spend, cost projection along with budgeting for all facility related procurement and maintenance and Monthly Management Report (for clients).Liaising with government authorities as necessary and acting as the key coordinator for vendor management, annual maintenance contracts and vendor performance evaluation along with finalising AMCs (ensuring agreements are current).Ensuring compliances are duly met along with adherence to global standards in cleaning, housekeeping, general hygiene and waste management.Ensuring that various tasks (planned preventive maintenance, periodical activities, regular up-coming facility related activities, defect rectification, refurbishment, etc.) allocated to service providers are carried out in keeping with SLAs, SOPs and cost parameters.Managing the needs of the facility staff in the areas of recruitment, supervision and training. Assisting the Facility Manager in developing short and long term goals and plans associated with space, facility management and budget projections; advising on change-prone areas, designing, implementing and invoking the Business Continuity Plan (in co-ordination with BCP Team). Organising first-aid training sessions, mock fire / evacuation drills and other mock drills to ensure preparedness for employees – Providing administrative support for disaster preparedness and emergency response management.Ensuring timely availability of office resources and consumables and prompt resolution of employee grievances – housekeeping, consumables, inventory management, stationery, courier, reprography, pest control, space & office infrastructure, moves & refurbishments, employee transport, cafeteria services and other employee utilities.